To ensure your organization receives emails sent from Woba, ask your IT department to whitelist the domains below before sending out surveys.
If you are not receiving login codes, survey invitations, or reminder emails, it is most often because your organization's email security or spam filters are blocking them. We therefore recommend completing this step before launching your first survey.
If these domains are not whitelisted, you may experience the following:
Login emails (verification/PIN codes) are not delivered.
Survey invitations or reminder emails are not received.
Emails cannot be found in the spam or junk folder.
Emails are delayed or fail to arrive.
Information for your IT department
Ask your IT department to whitelist the following email addresses and domains:
pm-bounces.woba.io
smtp.postmarkapp.com
pstmrk.it
Need help?
If you need documentation or assistance confirming whether emails have been sent, please contact Woba Support at [email protected].